DeafBlind Voices
We have received stories from consumers who have been negatively affected by LightHouse’s failure to follow the iCanConnect rules and other related actions taken by LightHouse. We are highlighting some of the comments with permission from the consumers. We will be adding more soon. Comments have been lightly edited for clarity.
“I really hope we get better service and everything gets better with the new organization FCC decides to choose after the Lighthouse.”
– E. Ruiz
“I waited too long, almost 6 months, for services. Only one good trainer right now. I don’t understand.”
– P. H.
“I feel Lighthouse was totally wrong to let Sook Hee go. [LightHouse broke the [Americans with Disabilities Act] firing Sook Hee and Deafblind worker. We deafblind need services now!!”
– Emily Vera
“Lighthouse went downhill starting few years ago. Many problems now.”
—Theresa Lambert
“I am very disappointed in the Lighthouse ending the position of [DeafBlind Specialist] after 88 years and abruptly laying off Sook Hee Choi, who has served the community faithfully for almost 24 years. To think the Lighthouse once hosted a DeafBlind convention at Enchanted Hills Camp almost fifty years ago, they’ve come a long way down.”
– A DeafBlind man in the Bay Area
“Lighthouse [iCanConnect] is no longer good.”
—N. Bonner
“My wife and I used to get iCanConnect services for years in Los Angeles. Then things got so bad recently.”
– Paul Hoffard
“LightHouse did not help me with my equipment and training well. They sent me a trainer who was not skilled and did not solve tech problems. I was without my device for a long time and had to rely on my wife all the time. Very frustrated.”
—DeafBlind consumer from Southern CA